Intelligent Call Centers
Powered by Asterisk™, our Libero Call Center Systems provide a cost-effective alternative to brand-name call center solutions available in the market. A host of features particular to call center platforms are readily available, such as:

• Call queueing, with support for multiple queues
• Queue position announcement
• Automated Call Distribution
• Interactive Voice Response integration
• Multiple call handling strategies
• Local and remote agent support
• Queue announcement for agents
• Music on hold while caller is in the queue
• Reporting: service levels, call distribution, statistics etc.

Another key feature is our system's inbuilt support for Voice over IP, allowing your organization to have a truly distributed call center infrastructure. You can have multiple systems located across the globe, connected to each other over the Internet and answering calls easily from one country to another -- at the same time appearing to be one seamless entity to your customers.

Coupled with our platform's inherent programmability, the system can be integrated with your existing support framework. For example, this allows you to connect to your helpdesk or trouble-ticket software and databases, creating a complete call center solution that will improve your reputation.

Next-generation IP-PABX Systems
Powered by Asterisk™, our Libero IP-PABX systems offer advanced, feature-rich solutions for your enterprise, providing you with facilities such as:

• Voice over IP capability
• Connectivity between PSTN and VoIP networks
• Auto-attendant and Interactive Voice Response integration
• Unlimited, full-featured voicemail for all extensions with customizable mailbox greetings
• Advanced call handling facilities: parking, forwarding, transfers etc
• Call conferencing
• Music on hold
• Support for both analog and ISDN PRI lines

Another key feature is the system's inherent programmibility: APIs are provided, allowing you to execute arbitrary external applications (written in any number of programming languages like Perl and PHP). This allows you to easily integrate the system with your existing technology infrastructure.

For example, you can incorporate our system within your network, connected to your organization's web, email and database servers to provide even more features and options to both your customers and employees.

Call Logger Systems
Powered by Asterisk™, our Libero Call Logger Systems are cost- effective alternatives to brand-name propietary solutions available in the market. Our systems allow you to provide the following features:

• Record all incoming and outgoing phone calls concurrently
• Integrate individual pin numbers and passwords for security
• Trace recordings based on incoming or dialed phone number
• Full call details: date/time of call, call duration, number dialed
• Archiving of recorded audio files
• Real-time call monitoring

Each incoming/outgoing phone call is recorded into individual audio files, making it easy to trace and locate a particular phone call. Our Call Logger systems are also fully customizable to meet all your security criteria, and can be programmed to meet the strictest requirements.

Storage capacity of our Call Logger Systems vary depending on number and duration of recorded calls, but can be scaled up from approximately 10,000 hours onwards. This can be extended further with your archiving method, thus allowing you to retain as large an amount of information as required.

Our systems also include a programmable and customizable interface to monitor, in real-time, any call currently taking place. Various security measures can be implemented to ensure that only the appropriate personnel has access to this feature.

Typical uses include:

• Call centers that need to record and monitor on-going conversations, for quality control and training purposes.
• Credit collection agencies which need to mantain a high level of client assurance and verification.

Libero Management System
The Libero Management System (LMS) is a web-based Asterisk management GUI, designed for the not-so-novice Asterisk system administrator in mind. All administrative functions are provided to control an Asterisk system via one simple and intuitive interface.

Features include:

• Point-and-click dialplan configuration
• Javascript-based real-time PABX monitoring tool
• Zap/IAX/SIP channels/trunks/extensions configuration
• CDR reporting
• Sound file and MOH management

LMS is easy to install, has minimal system requirements, and does not require any SQL databases to function. All that is required is a working web server with PHP.

For more information, please visit the Libero Management System web page.